TRANCEHEAVEN – PRIVACY POLICY

Last updated: September 2026

TRANCEHEAVEN, operated by Spearlance, respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains what personal data we collect or receive, how we use it, why we use it, how long we retain it and what rights you have under applicable data protection law, including the General Data Protection Regulation (GDPR).

This Privacy Policy applies to personal data processed through the TRANCEHEAVEN website, ticket sales, event participation, newsletters, contact and booking forms, and other interactions with TRANCEHEAVEN.

1. Who is responsible for your personal data?

The data controller responsible for the processing of your personal data is:

Spearlance / TRANCEHEAVEN
The Netherlands
Email: info@tranceheaven.nl

TRANCEHEAVEN is the event and music brand operated by Spearlance.

2. What personal data do we collect?

Depending on how you interact with TRANCEHEAVEN, we may collect or receive different types of personal data, including:

name;
email address;
telephone number, where provided;
company or organisation details, where relevant;
information included in messages or enquiries;
booking and business-related information;
newsletter subscription information;
ticket and order information;
event attendance or check-in information;
ticket type and purchase date;
information necessary for customer support or event administration;
technical information such as IP address, browser type and device information;
information collected through cookies and similar technologies;
photographs, video and audio recordings made at our events.

We only collect or process personal data that is reasonably necessary for the relevant purpose.

3. Ticket Sales and Personal Data Received from Ticketing Providers

Tickets for TRANCEHEAVEN events are sold through external ticketing providers.

When you purchase a TRANCEHEAVEN ticket, the ticketing provider may collect and process personal data such as your name, email address, payment information, ticket details, order information and other information necessary to process the transaction and provide your ticket.

The ticketing provider is responsible for its own processing of personal data in connection with the ticket purchase. Its own privacy policy and terms apply to the processing carried out through its platform.

Personal data received by TRANCEHEAVEN

TRANCEHEAVEN may receive certain personal data from the ticketing provider in connection with your ticket purchase and event attendance.

Depending on the ticketing system and the information made available to us, this may include:

your name;
email address;
ticket type;
order or ticket reference;
purchase date;
event information;
attendance or check-in information;
other information reasonably necessary for event administration and communication.

TRANCEHEAVEN is responsible for the processing it carries out after receiving this information.

We use this information for legitimate event-related purposes, including:

administering and organising the event;
validating tickets and managing entry;
communicating important information about the event;
providing practical information to ticket holders;
dealing with customer service enquiries;
managing cancellations, postponements or changes;
preventing fraud, misuse or unauthorised ticket use;
analysing ticket sales and attendance;
improving future TRANCEHEAVEN events; and
where legally permitted, informing you about future TRANCEHEAVEN events and related activities.

We generally do not receive or store payment card details. Payment processing is handled by the external ticketing provider and/or its payment service providers.

4. Event-Related Communication

If you purchase a TRANCEHEAVEN ticket or otherwise provide your contact details in connection with an event, we may use your contact information to communicate with you about that event.

This may include:

event confirmations;
venue information;
opening and entry information;
timetable or programme information;
artist or programme updates;
practical information;
safety information;
changes to the event;
cancellations or postponements; and
other information reasonably necessary for your participation in the event.

These communications are considered service or event-related communications and are separate from promotional marketing communications.

5. Promotion of Future TRANCEHEAVEN Events

TRANCEHEAVEN is primarily an event brand. We may therefore use contact details obtained in connection with previous ticket purchases or event participation to inform you about future TRANCEHEAVEN events and related activities, where legally permitted.

This may include information about:

upcoming TRANCEHEAVEN events;
ticket releases and ticket sales;
early access or loyalty ticket opportunities;
artist announcements;
event announcements;
competitions and promotions;
related TRANCEHEAVEN projects or activities.

We may use information such as your name, email address, previous ticket purchase and attendance information for this purpose.

Where applicable law requires consent for a particular form of electronic marketing, we will obtain that consent before sending the relevant communications.

You can object to the use of your personal data for direct marketing at any time. You can also unsubscribe from promotional communications by using the unsubscribe link provided in our emails or by contacting us directly.

An objection to direct marketing does not affect the lawfulness of processing carried out before the objection.

6. Loyalty and Previous Event Visitors

TRANCEHEAVEN may offer loyalty tickets, early access or other benefits to people who have previously attended a TRANCEHEAVEN event.

For this purpose, we may use information such as previous ticket purchases, event attendance, ticket type and contact details, where legally permitted.

This allows us to identify previous visitors and provide them with relevant information or early access opportunities for future events.

Where such communication constitutes direct marketing, you may object to receiving it at any time.

7. Newsletter and Marketing

If you subscribe separately to the TRANCEHEAVEN newsletter, we may use your email address to send promotional communications about TRANCEHEAVEN.

These communications may include:

upcoming events;
ticket releases;
artist announcements;
promotions;
competitions;
new projects; and
other TRANCEHEAVEN-related activities.

You can unsubscribe from the newsletter at any time by using the unsubscribe link included in our emails or by contacting us directly.

Where applicable, we may use a third-party email marketing service to manage subscriptions and distribute newsletters. Such providers may process your personal data on our behalf under applicable data protection requirements.

8. Event Analysis and Improvement

We may use ticket purchase, ticket type, attendance and related event information to understand how our events are attended and to improve future TRANCEHEAVEN events.

This may include analysing:

ticket sales;
ticket types;
attendance;
repeat attendance;
general visitor trends;
the effectiveness of event communications; and
other information relevant to planning and improving future events.

Where appropriate, we may use aggregated or anonymised information for statistical and analytical purposes.

9. Contact and Booking Forms

If you contact us through a contact form, booking form or by email, we process the information you provide in order to respond to your request.

Depending on the nature of the enquiry, this may include your name, email address, telephone number, company details and the contents of your message.

We may retain this information for as long as reasonably necessary to handle the enquiry and, where relevant, for the duration of a business relationship or to comply with legal obligations.

Submitting a booking or business enquiry does not automatically result in your information being added to our marketing database.

10. Photography, Video and Audio at Events

TRANCEHEAVEN events may be photographed, filmed and recorded for promotional, editorial, marketing and archival purposes.

Visitors may therefore appear in photographs, videos or other audio-visual recordings made during an event.

TRANCEHEAVEN may use, reproduce, edit, publish and distribute such recordings for these purposes, including on its website, social media channels, promotional materials and in communications relating to current and future TRANCEHEAVEN events.

We aim to handle such material responsibly and in accordance with applicable privacy and data protection law.

If you have a specific concern about identifiable use of your image, please contact us using the contact details provided in this Privacy Policy.

11. Cookies and Similar Technologies

The TRANCEHEAVEN website may use cookies and similar technologies.

These technologies may be used for purposes such as:

ensuring that the website functions correctly;
remembering preferences;
analysing website traffic and usage;
improving the website;
measuring the effectiveness of marketing campaigns; and
supporting embedded content or third-party services.

Where legally required, non-essential cookies will only be placed or used after obtaining your consent.

More information about cookies can be found in our Cookie Policy.

12. Legal Bases for Processing

We process personal data only where there is a valid legal basis under applicable data protection law.

Depending on the circumstances, this may include:

Performance of a contract

For example, processing information necessary to administer an event, provide event-related services or communicate information necessary for your participation.

Legal obligation

Where we are required to collect, retain or provide information under applicable law.

Legitimate interests

For example, event administration, security, fraud prevention, business administration, analysing attendance, improving our events and, where legally permitted, direct marketing of TRANCEHEAVEN events and activities.

When relying on legitimate interests, we consider the interests and fundamental rights of the individuals concerned.

Consent

Where consent is required by law, for example for certain marketing communications or the use of non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

13. Sharing Personal Data

We may share personal data with third parties where this is necessary for the purposes described in this Privacy Policy.

These may include:

ticketing and event registration providers;
payment service providers;
email and newsletter service providers;
website hosting and technical service providers;
analytics and marketing providers;
event venues and operational partners where necessary;
security or event personnel where necessary;
professional advisers, such as accountants or legal advisers;
government authorities or law enforcement where legally required.

We do not sell your personal data.

Where third parties process personal data on our behalf, we take reasonable steps to ensure that appropriate data protection and security measures are in place.

14. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection law, for example by relying on an adequacy decision or appropriate contractual safeguards where required.

15. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

The retention period depends on the type of information and the reason for processing.

For example:

event and ticket-related information may be retained for the period necessary to administer the event and handle related financial, legal or administrative matters;
information used for promotional communications is retained until you unsubscribe or object to such communications, unless another lawful basis for retention applies;
contact and booking information may be retained for as long as necessary to handle the enquiry or maintain the relevant business relationship;
financial and accounting records may need to be retained for longer periods due to legal obligations.

16. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

17. Your Privacy Rights

Under applicable data protection law, you may have the right to:

request access to the personal data we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal data in certain circumstances;
request restriction of processing in certain circumstances;
object to certain processing activities;
object specifically to the processing of your personal data for direct marketing;
request data portability where applicable; and
withdraw consent where processing is based on consent.

You can object to direct marketing at any time and without having to provide a reason.

To exercise your rights, please contact us using the contact details below.

We may need to verify your identity before processing certain requests.

You also have the right to lodge a complaint with the relevant data protection authority. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

18. Third-Party Websites

The TRANCEHEAVEN website may contain links to third-party websites, including ticketing platforms, social media platforms and other services.

This Privacy Policy does not apply to the privacy practices of those third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal data.

19. Children

TRANCEHEAVEN does not knowingly collect personal data from children where this is not permitted under applicable law.

Where an event has a specific minimum age requirement, this will be communicated with the relevant event information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our activities, services, legal requirements or the way we process personal data.

The latest version will always be published on this website. The date at the top of this page indicates when the Privacy Policy was last updated.

21. Contact

If you have questions about this Privacy Policy, the way TRANCEHEAVEN processes your personal data, or if you wish to exercise your privacy rights, please contact:

TRANCEHEAVEN / Spearlance
The Netherlands
Email: info@tranceheaven.nl